In diesem als Lernprogramm konzipierten Ratgeber erfährt der Leser, wie sich Konflikte ohne Machtausübung oder Nachgeben lösen oder sogar vermeiden lassen. Dies bedeutet dann, dass es bei einem Konflikt weder Sieger noch Verlierer gibt, sondern eine Lösung gefunden wird, die die beiden am Konflikt beteiligten Parteien zufriedenstellt.

Auf der Grundlage von Thomas Gordons «Beziehungskonferenzen» werden beziehungsfördernde und -abträgliche Vorgehensweisen bei der Lösung und Vermeidung von Konflikten ausführlich dargestellt. Dabei wird besonderer Wert auf die Darstellung, Zusammenfassung und eigenständige Überprüfung des erworbenen Wissens gelegt, so dass der Leser während der Lektüre ständig seinen eigenen Wissensstand überprüfen, und – falls erforderlich – gezielt einzelne Themengebiete noch einmal vertiefen kann.

Viele Fallbeispiele, ausführliche Übungen und Empfehlungen zur Anwendung von partnerschaftlichen Methoden im Alltag dienen der fundierten Wissensvermittlung.

Das Buch wendet sich an Leser, die ein besonderes Interesse an der Vermeidung und harmonischen Lösung von Konflikten haben. In Frage kommen somit Personen, die von Berufs wegen mit vorgenannten Sachverhalten zu tun haben (z. B. Erzieher oder Pädagogen), aber auch solche, die ihre Paar-, Eltern-Kind-, Freundschaftsbeziehungen oder Beziehungen im beruflichen Bereich verbessern wollen.

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«Konflikte einvernehmlich lösen und vermeiden - ein Lernprogramm», Norbert Bertelsbeck oxşar kitablar